Nets
Context
Nets is the biggest payment solution in Denmark. At Nets I worked 3 years (I was the only designer) at the mobile app (Android and iOS) and at many desktop portals for their creditors and debtors. At this project I had a lot of challenges, it was a very complex project with many streams, different product owners and different teams (50 developers/testers/BAs in total). Another challenge was the terminology and all the technical knowledge about the payments.
Process
When I have a project, usually I use Design thinking process.
- I try to understand the problem, what the user wants to do, what is the goal. (*if the project has budgets, I am doing some user research*)
- Define the problem
- Generate as many ideas as I can. Sometimes I’m sketching on my notebook or on my tablet.
- Talk with the product owners and the team, choose best idea and create wireframe (low fidelity/high fidelity)
- Create the final interface
- Create prototypes
- Test with users, get feedback and iterate.
- Prepare the screens for the developers (usually I am uploading the screens in Zeplin)
During this process I collaborate very often with the developers and the product owners. I present them ideas, screens and I am receiving feedback from them.
Tools I used
- Sketch
- Zeplin
- Invision
Use case 1: Onboarding
Use case 2: Create a payment
Use case 3: Create a bill manually and send it to the debtor
Use case 4: Upload a bill and send it to the debtor
